Return & Refund Policy

Refund / Exchange policy:

Buyers are more comfortable with the sellers who offer effective warranty and returns policies. Keeping the comfort level of our valued customers, clair.pk offers a / warranty/ refund / exchange policy. 

You must understand here that any product can only be refunded or exchanged within only 7 calendar days after its delivery. 

Conditions Applicable:

You can apply for refund or exchange if the following conditions are fulfilled:

• Item is not as listed on the product detail page of clair.pk. 
• On the time of arrival, item appears to be damaged or faulty.
• Item is not complete.
• The quality of the item is not as just mentioned on the store.

Returning Item must include:

• All accessories and free gifts. 
• Certificates, manuals and warranty cards
• Packaging (box, internal packaging etc.). 
• Item must be unused and returned in its original packing. 
• Sealing should not be broken.

How to Refund or Exchange an Item:

• The simplest way to arrange a return is to email or call our Customer Service Centre. 
• Do not send us any item unless you receive a confirmation message officially from clair.pk. 
• Upon receipt of the returned product, we will examine it and notify you with the status of your refund. 
• If your refund is approved, we will initiate a refund via Bank Transfer / Cheque.

Warranty:

Product’s warranty is mentioned in product description.

Faulty and damaged Goods:

• Brand Warranty: It a fault occurs within the warranty period of a product, it will be repaired under the terms of your warranty, you are advised to contact directly to the manufacturer of the product. 
• Clair.pk Warranty: Clair.pk giving its own one month warranty as well on some products, if a fault occurs within the warranty period of a product, it will be repaired free of cost under the terms of your warranty. 
• If there is a fault after the warranty period, we offer a repairing estimated service. You will be asked to pay the repairing charges.