Frequently Asked Questions (FAQs)

1. What products do you sell?

We sell high-quality mobile covers for a wide range of smartphone models.

2. Do you offer free delivery?

Yes! We provide FREE home delivery on all orders across Pakistan.

3. How do I place an order?

You can place an order through:
WhatsApp: 0331-4025247
Instagram/Facebook
Our Website
Simply share your name, address, phone number, and mobile model.

4. What payment methods do you accept?

We offer Cash on Delivery (COD) for all orders.

5. How long does delivery take?

- Within City: 1–2 business days
- Major Cities: 2–5 business days
- Remote Areas: 5–7 business days

6. Do you ship internationally?

No, we currently do NOT ship internationally. Orders are delivered within Pakistan only.

7. What if I receive the wrong or damaged product?

If you receive a wrong, damaged, or defective product, contact us within 24–48 hours and send photos. We will arrange a replacement.

8. Do you offer returns or refunds?

Returns are accepted only if:
- The item is damaged
- The wrong product was delivered
We do not accept returns for change of mind or wrong model ordered by the customer.

9. How can I track my order?

Once your order is dispatched, we will send you a tracking number (if available) via WhatsApp.

10. What should I do if the courier cannot reach me?

Please keep your phone active. If the courier cannot reach you, the parcel may be returned and re-delivery may require reconfirmation.

11. Do you offer bulk or wholesale orders?

No, we currently do not offer bulk or wholesale orders.

12. How can I contact customer support?

Email: info@clair.pk
WhatsApp: 0331-4025247