Shipping Policy
Last Updated: December 10, 2025
This Shipping Policy explains how we process, ship, and deliver orders for our mobile covers placed through our website, WhatsApp, social media, or other platforms.
1. Order Processing Time
- All orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays are processed on the next business day.
- You will receive a confirmation message on WhatsApp once your order is processed.
2. Shipping Methods & Delivery Time
We provide FREE home delivery on all orders through trusted courier partners.
Estimated delivery times:
- Within City: 1–2 business days
- Within Country: 2–5 business days
- Remote Areas: 5–7 business days
Delivery times may vary due to weather, courier delays, or seasonal load.
3. Shipping Charges
- Shipping is completely FREE on all orders—no hidden charges.
4. Cash on Delivery (COD)
- COD is available in most serviceable areas.
- Please ensure the address and phone number provided are accurate.
5. Order Tracking
- Once your order is dispatched, a tracking number (if available) will be shared via WhatsApp.
- You may track your parcel through the courier’s tracking system.
6. Incorrect Address / Failed Delivery
We are not responsible for delivery delays or failures caused by:
- Incorrect or incomplete address
- Unreachable phone number
- Customer not available at the time of delivery
If the parcel is returned because of these issues, re-delivery may require reconfirmation.
7. Damaged or Lost Packages
- If your package arrives damaged, please contact us immediately with photos.
- If a parcel is lost by the courier, we will coordinate with them and provide a resolution or replacement.
8. International Shipping
- We do NOT offer international shipping.
- Orders are shipped within Pakistan only.
9. Contact Us
For any shipping-related questions or order updates, feel free to contact us:
📩 Email: info@clair.pk
📱 WhatsApp: 0331-4025247